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FEEDBACK & COMPLAINTS

"As Alti Dynamics, we value your ideas. You can submit your complaints, suggestions, compliments and all other inquiries to our company using the form below."

How we handle your feedback

Channels. You may submit complaints, suggestions and compliments through this form, by e-mail to info@altidynamics.com, by telephone on 0 (312) 219 72 79, or by post to Ostim O.S.B. Mh. 100. Yıl Blv. 55E/36 Yenimahalle / Ankara.

What to include. Your name, a contact detail we can reach you at, the subject, the product, project or order reference if any, and a description of your request.

  1. Receipt: your submission is recorded and its receipt is confirmed to you via the contact detail you provided.
  2. Assessment: it is forwarded to the responsible unit and reviewed impartially; you are informed in writing of the outcome and of any action taken. If the review takes longer than expected, you receive an interim update on the status and the estimated time of conclusion.
  3. Re-assessment: if you are not satisfied with the outcome, you may request a re-assessment through the same channels.

Confidentiality and cost. Submitting feedback is free of charge. Your information is used only to conclude your submission; see our Personal Data Protection Notice. This process is operated under our ISO 10002:2018 certified customer satisfaction management system.

About the processing of your personal data

The name, e-mail address, telephone number if provided, submission type, subject and message content you submit through this form are processed by Alti Dynamics Mühendislik Yazılım Araştırma Geliştirme Makine İmalat San. ve Tic. Ltd. Şti., acting as data controller, for the purpose of recording, assessing and concluding your request, suggestion or complaint.

The legal grounds are the conduct of pre-contractual processes and our legitimate interest in handling your request. Your data may be transferred to our hosting and e-mail service providers. To prevent automated misuse, this form uses Google reCAPTCHA, which transmits your IP address and browser information to Google.

Please do not share special categories of personal data (such as health or criminal conviction data) that are not requested in this form. For your rights under Article 11 of the KVKK and full details, see our Personal Data Protection Notice.

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